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FAQ

Can I place an order telephonically?

Of course, We are available everyday between 8am - 5pm, Our costumer service phone number is 702-751-1808

How can I know that my order was successfully received and processed?

If the order was received immediately after pressing complete order, the following message will appear: "your order has been successfully received" and we will send you an email confirming your order. You can also check the status of your orders at any time in your personal account page on the website. After logging in to your account using your email and password (on the right side), press "my account" and choose "my orders".

Can and how do I cancel an order?

A transaction that was ordered on the website can be cancelled if the product was not shipped yet. Checking whether the product has shipped, and cancellation will be done by Email: info@spirulux.com

Can I change the details of the order after it is completed? Such as address/shipping method etc?

If the order has not shipped yet from our warehouses, you can contact us by telephone or Customer Services at info@spirulux.com and we will try to assist you and make the change.

I have a questionthat wasn't answered, can you please help? 

Absolutely!  We are here to answer any questions you may have. Please send us an email to info@spirulux.co and we will be happy to assist you in any way we can. 

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address, thanks.

What are the payment options on the website?

You can pay with one of the following credit cards: Visa Cal, MasterCard, Isracard and Diners or by PayPal.

Can I pay cash?

No, payment can only be done by credit card or PayPal.

What's your privacy policy?

We will never share your information with any third party. Who is a third party? Well the first party is you, and the second party is us. So a third party is anyone else other than us.  Your privacy is completely protected. 

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REVIEWS

As a 29-year-old woman, I struggle with keeping my skin healthy and firm. It wasn’t until I started using the Facial Peel by Spirulux 3 weeks ago that I started to feel good about my skin again.

H. Marcel